S H I P P I N G
Colours Hair Beauty & Body only ship to address's within Australia.
All items will be shipped at a flat rate of $10.99 via Australia post or are available for pick up at 5/186 Nathan Street, Aitkenvale, 4814.
Shipping times may vary but should arrive withing 7-10 business days.
O N L I N E B O O K I N G S
All online bookings are subject to change by any Colours Hair Beauty & Body staff member if required. All prices on our online booking service are estimates or starting prices only. Only estimates will ever be given online or over the phone. Staff cannot determine the amount of time or product needed to achieve the hair of your dreams without first seeing it in real life. Complimentary consultations are available prior to staff working on your hair.
If you cannot find the exact service you would like to book on our online menu, please choose the closest option and add your specific needs in the comment section.
If you need any help with the online booking service please phone us on 07 4779 9694 and we can walk you through it so you are able to use the service seamlessly next time.
If you need to cancel or reschedule an appointment booked online please phone us or contact us at least 48 hours before your appointment time where possible so that we are able to book someone else in your place.
T E R M S & C O N D I T I O N S
The term Colours Hair Beauty & Body or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on this website. Our ABN number is 32 537 580 661.
CONTENTS OF THIS WEBSITE
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
What information is collected?
If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit or debit card billing address so that we can process and fulfil your order and provide you with a personalised shopping experience.
Card details will never be shared with third parties and may only be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Card and payment details will only be used to process your order, using our secure payment gateway system. Additionally we may occasionally also request further information for identity checks for fraud prevention if necessary. We will ask for your telephone number to be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
When shopping with Colours Hair Beauty & Body we will save some of your information to help fulfil your order. Colours Hair Beauty & Body treats all personal information as confidential and nothing is passed on to third parties. You have the right to request access to your data and if there is anything incorrect you can get it changed or removed.
Product & Pricing
Colours Hair Beauty & Body has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. All pictures should be seen as illustrations only, and do not guarantee correct appearance.
Colours Hair Beauty & Body holds the right to change prices, correct incorrect prices on all orders as well as final sales. Colours Hair Beauty & Body has the right to cancel any order at any time. All attempts at fraud will be reported to the police and Colours Hair Beauty & Body reserves the right to cancel the purchase if any suspicion is arisen. Australian law shall govern any dispute and any issues under these terms. Orders are subject to acceptance & availability.
Your contract to purchase the items is not complete until we send you an email notifying you that your order has been dispatched to you. The sale contract is concluded in Townsville, Australia and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock or unavailable. We may also refuse to process, and therefore refuse to accept, a transaction for any reason or refuse service to anyone at any time at our sole discretion.
PAYMENT & SECURE SHOPPING
Payment methods accepted: payment can be made by Visa, MasterCard and debit cards as well as any other methods which may be clearly advertised on the Site. There is a 1% surcharge for credit card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Colours Hair Beauty & Body, we will not be liable for any delay or non-delivery.
SSL encryption – padlock & https in secure mode.
All our check out pages and pages which require input of your personal details and payment details are SSL secured. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
Colours Hair Beauty & Body is liable if the goods are damaged or lost in transit but you will need to contact us within 21 days of ordering (07 4779 9694 or email@example.com). If the goods are lost or damaged when returning the product the customer is liable. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Colours Hair Beauty & Body by email and this email has been acknowledged by Colours Hair Beauty & Body.
Where stock may be unavailable Colours Hair Beauty & Body reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If Colours Hair Beauty & Body receives a package that has not been collected from the post office, we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.
LIABILITY FOR DEFECT
If your product is damaged in transport, whether the damage is visible or hidden it must be reported immediately to the carrier within 7 days. It is therefore important that you carefully examine your package when it arrives. Transport damage must also be reported to Colours Hair Beauty & Body, within 21 days of placing the order. Defective products returned to Colours Hair Beauty & Body will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged. In the case of faults or defects in the product supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 21 days of placing the order.
As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from Fair Trading QLD. Nothing in these Terms will affect these legal rights.
COMPLAINTS TERMS AND WITHDRAWAL
It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 21 days of placing your order. Any complaints should be made to us (07 4779 9694 or firstname.lastname@example.org). Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by Colours Hair Beauty & Body. Colours Hair Beauty & Body has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
The purchaser has the right to cancel the purchase within 21 days of placing the order. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received. Return shipping are paid by the consumer.
Colours Hair Beauty & Body responsibility for errors in delivery is limited to these conditions of sale. Colours Hair Beauty & Body bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Colours Hair Beauty & Body shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
INTELLECTUAL PROPERTY RIGHTS
The rights in the designs and content of this website are owned by Colours Hair Beauty & Body. You may not copy, reproduce, modify, distribute display, post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.
RETENTION OF TITLE
All products remain Colours Hair Beauty & Body property until full payment is made.